DPG Policies

This privacy policy sets out how DPG plc uses and protects any information that you give DPG plc when you use this website.

DPG plc is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified you can be assured that it will only be used in accordance with this privacy statement.

DPG plc may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

How do we collect information about you?

Information will be provided to us by:

• Filling out an enquiry form on our website or data capture forms on our other landing pages
• Filling out an enquiry form on one of our trusted third-party websites such as an awarding body or course enquiry website
• Correspondence by phone, email, or live chat
• Requests to join our social media channels or online community
• Surveys to support improvements and learner experiences.

What information do we collect?

We may collect the following information:

• name and job title
• company name and industry
• contact information including email address and telephone number
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers.

When you speak to our course advisors or enrol on a course, we may ask for the following information:

• Your full name, email address, telephone number, postal address and date of birth
• Your education and work experience, where relevant to the course
• Your company name, company size and industry type,
• Your job title, job level, team size
• Payment information including credit card number and bank account details
• Copy of your identification, either passport of driving license.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and for the following reasons:

• Internal record keeping
• We may use the information to improve our products and services
• We may send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
• We may contact you by email, phone, or mail
• We may use the information to customise the website according to your interests.

Why we use your personal information

We only use your personal information if we have a proper reason for doing so. For instance, where you have given consent for it to be used; to comply with legal and regulatory obligations; for our legitimate interests or those of a third party when we have a business or commercial reason to use your data. Below are reasons for why we may use your personal information:

• Learners – our processing of your personal data is necessary for the performance of our contract with you
• Business Contacts – we use this information for our own legitimate interests of running our business
• Enquiries and feedback – we use personal information submitted to us when you make an enquiry or provide feedback to us for legitimate interests of engaging with potential learners or identifying how we can improve our services
• Job Applications – we collect personal information when processing job applications to comply with legal and regulatory obligations
• Marketing – we have a legitimate interest in processing your personal information for marketing purposes. We may send you updates about our services including offers or promotions. We do not usually need your consent to send you marketing communications, though where it is needed, we will ask for it separately. You have the right to opt out of marketing communications at any time
• Website – we use information collected on our website to monitor its functionality and help us make business decisions about the contents of our website.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies.  If you decline this may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Website customisation and targeting adverts

We use the data you give us about yourself to ensure that when you visit the site, you don’t miss the offers and information relevant to you.

We and our reputable third-party companies will collect website usage information about visitors to our website for the purposes of statistical analysis, sales and marketing research, tracking page usage and paths used by visitors through our site, targeting the site content, targeting our marketing campaigns and direct marketing emails, targeting our Internet banner advertisements on our website and on other websites and tracking use of our Internet banner advertisements and other links from our marketing partners’ websites to our website.

For this purpose, we and our third-party companies note information on the path you take to get to our site and on some of the pages you visit on our website through the use of cookies.

We may use this information to undertake sales and marketing research and to tailor our site, our marketing campaigns and email communications specifically to you, and your recent activity on our site.

Direct marketing and how you can manage your preferences

We may use your data to communicate information we think may interest you.

DPG will only collect, process and store information about you that we have collected from you with your consent. Personal data is not captured or stored through the DPG website without your prior consent.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

Whenever you receive direct marketing you will have the option to unsubscribe. You can also contact us directly if you wish for us to stop sending direct marketing to you: [email protected]

How may you amend the data submitted by you?

If your details change, please resubmit them on the site and our records will reflect your new details. You can also contact us on [email protected]  to notify us of any changes.

Requesting a copy of your personal information

Under the General Data Protection Regulation (GDPR), you may request a copy of any personal data about you held by us and we must reply within one calendar month.

The request can be made verbally, electronically by email or in writing.

EU General Data Protection Regulation laws

Under General Data Protection Regulation laws (GDPR), you have rights regarding your personal data which may generally be exercised free of charge. These include the right to:

• fair processing of information and transparency over how we use your use personal data
• require us to delete your personal information in certain situations
• require us to make amendments and correct mistakes in your information which we hold
• receive a copy of the personal information you’ve provided to us in a commonly-used and machine-readable format
• object to our continued processing of your personal information or otherwise restrict our processing of your data
• object at any time to processing of personal information concerning you for direct marketing
• claim compensation for damages caused by our breach of any data protection laws.

For full information on your rights, including how and when they apply, please see the ICO website.

Further DPG Policies are available below

• Safeguarding Policy
• Safeguarding Public Guide
• Preventing Extremism and Radicalisation
• Equality & Diversity Policy
• DPG Code of Conduct
• Health & Safety Policy Statement
• Complaints Procedure and QA Process