Terms of Business

DPG plc.
Development Processes Group PLC
Registration Number 2708805



All correspondence should be addressed to DPG plc, The Ellesmere, 93 Walkden Road, Manchester, M28 7BQ.


All registrations for CIPD programmes must be made on the official registration form. This becomes a binding contract when it is signed by the participant. The person who completes the registration form is considered to be the participant. Where a company or organisation is also named, they are also jointly and severally liable with the person who completes the form.

Charges and Payment

The prices quoted are correct at the date of publication. DPG plc reserves the right to adjust these prices. The company reserves the right to increase or decrease the charges at its absolute discretion.

Sponsoring Employers

On receiving the registration form, an invoice for the full programme fees will be issued by DPG plc and is to be paid within 14 days.

Self-funding participants

  • DPG Financed

For self-funding participants only, upon prior agreement with DPG plc payment may be made by an initial deposit and a series of fixed instalments. Places are unconfirmed until the requisite deposit has been received.

  • Third Party Finance

For third party finance funding participants only, upon paying your deposit to DPG to secure your place you will then receive your third party finance application which must be completed prior to your programme commencing. You are legally bound by the third party lender’s terms and conditions.


Once a completed and signed registration form is received by DPG plc you have a cooling off period of 14 days during which you have the right to cancel your place with no costs incurred providing your programme has not started or for online programmes providing you have not logged in to or accessed your online account. You must provide notice of cancellation in writing and it must be dated and posted to DPG plc, 93 Walkden Road, Manchester, M28 7BQ or emailed to It is the participant’s responsibility to ensure the cancellation request has been received and noted by DPG plc. Once past the 14 day cooling off period or if your programme has started, you are committed to your place and for payment of it.


If you are outside of the 14 day cooling off period or you have started your programme refunds are only considered if there are personal mitigating circumstances that can be evidenced. Requests for refunds are assessed on an individual basis and are at the sole discretion of DPG plc. Refunds are always issued in the form of a credit that can be used against any DPG product or service. Credit notes are valid for 12 months from the date of issue after which time they expire and have no value.


If a participant fails to attend the programme, the full programme fees are still payable. Deferrals If you defer to a later programme a charge of £495 plus VAT per person must be paid at the time of deferral. If you withdraw from the programme and are paying in instalments the full amount is due immediately.

Cancellation of programme by DPG plc

In the event that DPG must cancel a programme you will be offered an alternative programme/date. Should this not be suitable we issue a credit note valid for 12 months.


DPG plc reserves the right to change the programme schedule, facilitators, dates and venues at any time. DPG plc reserves the right to alter any of the content of the programme without prior notice and without liability.

Guaranteed Pass

As a participant on a DPG’s CIPD Level 3 Programme, DPG guarantees you will pass this qualification within a two year period of your start date or DPG will refund your programme fees. In order to qualify for this guarantee you just need to meet the following conditions:

  • You must complete all learning paths within the dates outlined in your programme outline.
  • You must attend every scheduled workshop at your booked location
  • You must submit all your assessments on or before the dates outlined in your programme timeline.

If you do not meet any of the above criteria the refund guarantee no longer applies.

Joining Instructions

DPG plc usually issues joining instructions for your programme 2 weeks prior to start of the programme.

DPG Flexible Workshop Attendance Policy

Should you have difficulty in attending a scheduled workshop event please notify the CIPD Project Manager to make arrangements to attend one of our other UK wide workshop events. Providing you give at least 7 days’ notice there is no charge. If you need to move workshop within 7 days of your scheduled workshop date you can still do so. However, we make a small admin charge of £25. This is to cover our costs for cancelling your place with your original venue at short notice. You will be asked to pay the £25 fee by debit or credit card at the time of workshop change.