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Terms of Business

  1. Terms of Supply

1.1 By placing an order with DPG, you agree and confirm that:

1.1.1 you are legally capable of entering into binding contracts;

1.1.2 you are at least 18 years old; and

1.1.3 you have read and understood the course overview and requirements, any additional fees and exam arrangements

  1. How the Agreement is formed between you and us

2.1 After placing an order, you will receive an e-mail from us acknowledging receipt of your order. Please note that this does not mean that your order has been accepted. The order constitutes an offer by you to us to buy a Learning Package. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms acceptance (the “Confirmation”). The contract between us and you will only be formed when you receive the Confirmation.

2.2 The contract between us and you will relate only to the Learning Package for which we have confirmed acceptance in the Confirmation. Our courses and Learning Packages are structured in a way that allows you to build on course work already completed. We may not provide (or provide access to) Materials or Learning Packages for later, more advanced units until the preceding unit has been successfully completed

  1. Courses funded by Third Parties

3.1 When the Learning Package is being paid for by the person other than the student.

3.1.1 DPG can discuss the account with the Third Party Payer, including but not limited to Financial status of the account, delivery status of the account, any service issues.

3.1.2 If requested to by the Third Party Payer DPG will update the Third Party Payer with details of the student’s progress through the Learning Package, including but not limited to assignments submitted and grades achieved.

3.1.3 The Third Party Payer can cancel and/or amend the financial contract without the permissions of the student.

  1. Your right to cancel

4.1 You have the right to cancel this Agreement within fourteen (14) days from the day after receipt by you of your course login details. If you do exercise your right to cancel as described in this Condition

4.1, you will receive a full refund of the price paid in accordance with our refunds policy set out in Condition 5.

4.2 Cancellation must be made by letter, fax or e-mail. You may not cancel by telephone. If you do cancel, you must:

4.2.1 state your name, address, student registration number and the reason for cancellation when you write to us; send to our Trading Address DPG, The Ellesmere, 93 Walken Road, Manchester, M28 7BQ, or email [email protected]

4.3 The extent of any refund you are entitled to will depend upon the time you cancel the Agreement, and whether you have paid the cost of the Learning Package up front or have agreed a Payment Plan with us for the cost of the  Learning Package.

  1. Refund and cancellation policy Cancellation within 14 day cooling off period

5.1 If you cancel this Agreement within the fourteen day cooling-off period (see Condition 4.1), the following will apply:

5.1.1 we will process the refund due to you as soon as possible and, in any case, within thirty (30) days of the day you have given notice of cancellation. In this case, we will refund the payment made by you in full under deduction of the payment made for postage and packaging;

5.1.2 you will no longer be able to access any elements of the Learning Package, or any e-books provided as part of the Materials.

5.2 If you cancel this Agreement after the expiry of the fourteen day cooling off period and you have paid for the whole Learning Package in advance:

5.2.1 you will not be entitled to any refund of the Fees paid;

5.2.2 from the date we receive your cancellation notice, you will no longer be entitled to access any elements of the Learning Package.

5.3 If you cancel this Agreement after the expiry of the fourteen day cooling off period and you have paid part of the Fees under a Payment Plan:

5.3.1 you will not be entitled to any refund of Fees paid to that date;

5.3.2 all outstanding Fees payable due by you to us, up to the point of cancellation, become Payable;

5.3.3 you will be required to pay an amount calculated based on your open balance. For balances less than £500 you will be required to pay a £50 cancellation fee. For balances greater than £500 you will be required to pay us 10% of your open balance in addition to the £50 cancellation fee.

5.3.4 from the date we receive your cancellation notice, you will no longer be entitled to access any on-line elements of the Learning Package.

5.4 Where we make a refund to you, we will do so using the same method originally used by you to pay for the purchase.

5.5 If you cancel this Agreement after the expiry of the fourteen day cooling off period and we have processed your registration or membership with the Awarding Body:

5.5.1 you will not be entitled to any refund of the Fees paid to date for registration and you will be required to pay any outstanding Fees due

5.5.2 you will be required to pay any outstanding Fees for the membership if you have activated this with the Awarding Body.

  1. Third Party Finance

6.1 For third party finance participants, only, upon paying your deposit to DPG to secure your place you will then receive your third-party application which must be completed prior to your programme commencing.  You are legally bound by the third-party lender’s terms and conditions.

  1. Your Obligations

7.1 You will:

7.1.1 co-operate with us in all matters relating to the provision of the Learning Package;

7.1.2 not copy, dispose of, use, offer to sell, license or transfer the Materials (whether in whole or in part in any manner or form or in or on any media) other than in accordance with this Agreement or our written instructions;

7.1.3 retain all course work relating to the Learning Package for a period of 3 years from completion, as work can be requested at any time to comply with quality assurance obligations; and

7.1.4 keep us updated with your current contact details so that we can receive communications relating to your course, and where appropriate ensure that our email address is added to approved sender in your email system.

7.2 If our performance of our obligations under this Agreement is prevented or delayed by any act or omission on your part, we will not be liable for any costs, charges or losses sustained or incurred by you arising directly or indirectly from such prevention or delay.

  1. Intellectual Property Rights

8.1 Please note that all Intellectual Property Rights and all other rights in the Materials will be owned by us.

8.2 We agree to grant you a non-exclusive, non-transferable right to use and copy the Materials for your non-commercial private use and study. If this Agreement terminates, this licence will automatically terminate.

  1. Confidentiality

9.1 You will keep in strict confidence all Materials and any other confidential information concerning our business or products or services which you may obtain.

9.2 You may disclose such confidential information as may be required by law, court order or any governmental or regulatory authority.

9.3 You will not use any confidential information obtained from us for any purpose other than for your personal use, including private study and external examinations.

  1. Data Protection

10.1 We will handle personal information in accordance with the terms of our privacy policy, which can be viewed at https://www.dpgplc.co.uk/dpg-policies/

10.2 You acknowledge and agree that personal data will be processed by and on behalf of us in connection with the provision of the Learning Package and those details of your name, address and payment record may be submitted to a credit reference agency.

10.3 We may also pass details of your name, address and other personal information to third parties in order to allow us to provide the Services to you. This may include suppliers, couriers and shipping companies.

10.4 If you have entered into a contract with a Third Party  in accordance with Condition 3, the use of your data for the purposes of data protection will be governed by that contract independently to any contract for the provision of Services you may have with us. In order to allow for such a transaction to be performed, we may have to disclose some of your information to the Third Party.