Meet Jess, our Quality Assurance Manager at DPG
My name is Jess and I am DPG’s Quality Assurance Manager. I have been with DPG for over 12 months. I began my career with DPG as a Learning Experience Coordinator for Blended Programmes at Level 3, 5 and 7 HR and L&D and Online Level 5 HR, alongside managing Corporate Programmes, including Kirkpatrick. This role gave me a great insight into the ‘behind the scenes’ of our programmes and an opportunity to get to know our DPG Facilitators and learners.
My role as Quality Manager contributes to the overall management of DPG’s CIPD Foundation, Intermediate and Advanced programmes, focusing on quality management and continuous programme development. I am concerned with the quality of learning and maintaining an excellent learner experience. To do this, I contribute to the design and development of DPG’s programmes, monitor facilitator performance using the DPG quality cycle and maintain consistent methods of assessment, through the management of internal/external verification.
An area of my role that I enjoy most is working collaboratively across teams to create a positive learner experience which is full of engaging content, facilitators who are experts in the field of HR and L&D and opportunities for learners to develop themselves. The DPG learning experience is at the core of continuous improvement, with learning and support key to success within the business.
As I am studying towards my Postgraduate qualification at present, I have a real understanding of our learners’ experiences in managing a qualification alongside work and home life. I will use this knowledge to build upon the support available for DPG learner’s; from our learners who work throughout their lunchbreak to complete e-lessons to the night owls among us (*waves), I want to continually improve our platform so that DPG can troubleshoot and support learners whenever and wherever they study. The team here at HQ are busy working on how to bring this to life. Watch this space!
I’m always on the hunt for new ideas and to ensure DPG is the best version of itself, so that our DPG learners can be the best version of themselves also. I am open to new ideas and feedback from our learners, so please feel free to get in touch: [email protected]