Npower decided to develop a cohesive programme to train new managers as well as middle managers. In house, they agreed upon gaining accreditation and chose ILM over CMI as they felt it gave them more of a balance between theory and practical application. They went out to tender for ILM levels 3 and 5 for 1500 managers and met with a number of organisations before choosing DPG.
Npower recognised that Learning and Development were running different programmes countrywide but lacked a consistent and collective approach that could not only embed behavioural change but demonstrate a return on investment.View Course
DPG were not only able to provide the desired accredited programmes but also help Npower future proof their leadership and management initiatives by incorporating a train the trainer programme to empower Npower to ultimately run their programmes themselves without an external provider.
Within Npower teams in Learning & Development and People Development carried out extensive in-company research on all the existing programmes with two fundamental questions in mind:
Do we really change behaviour?
Are we getting value for money?
Working with managers and their teams, they established the behaviours they were seeing at the time and what they would like to see in the future identifying the key changes in performance to translate into achievable KPIs. This research resulted in 126 awareness statements ie I am aware of xxx and the thing I am going to do differently in the future is xxx
Working with DPG, these awareness statements as well as some existing npower Leadership and Management content, were mapped against the ILM criteria and translated into a modular learning framework.
In addition to Leadership and Management programmes, there were also a number of Continuous Improvement initiatives running. Collaborating with the CI team, all the learners who took part in the Initiate and Integrate programmes also undertook Continuous Improvement training. Each learner undertook a business project as part of their journey to demonstrate their improvement as well as evidence the return on investment. The Learning and Development team monitored all the business projects and were able to show the utilisation of resources and importantly put a number to it. That number amounted to £4.2million.
Npower had recognised that it did not have the internal capacity or capability to run the programme hence going to tender however, it did want to develop a strong team for the future. DPG designed and ran a Train the Trainer programme to empower and assist npower with their organisational development for the future. At the beginning of the Initiate and Integrate programme, DPG facilitated 90% whilst npower did the remaining 10%. By year three, these roles were reversed.
Testimonial from Andrew Hurren Head of Learning & Development npower
The co-design and delivery approach taken with this project meant that we had the best of both worlds. DPG provided their considerable knowhow in management development theory and best practice, while we were able to ensure that the programme resonated with our managers by giving it a distinct “npower flavour”. DPG proved to be excellent partners in collaboration and provided a very robust process for us to ensure that as we assumed the role of programme delivery, all of our trainers were able to obtain the necessary accreditation to deliver the ILM standards. Their support, advice and flexibility were vital ingredients in the successful delivery of what was a major development initiative.
A large proportion of npower’s front line managers benefitted from the considerable learning opportunity provided by this programme and it demonstrates how important it is to include a practical and collaborative learning environment even in these days of digital and blended learning.
Testimonial from Russell Harvey, Lead People Development Manager
Russell no longer works at npower but is available to talk about the programme.
When I was the Lead People Development Manager at RWE npower I project-led and was part of the Delivery Team for what was to become the Initiate and Integrate ILM programme at RWE npower.
When we conducted our Procurement “Beauty Parade”, DPG came out as a clear preferred choice, as our panel believed they were the organisation who had clearly listened most closely to our brief and “got” what we were wanting to achieve. Throughout a 3 year working relationship, I dealt with many key contacts at DPG. A Commercial Director, Project Manager, Leadership Facilitators, ILM specialists and a few others. Every person I dealt with role-modelled the principle of collaborating with us as a partnership, which I really appreciated. From a commercial and project perspective they were highly professional, relationship-focussed and highly patient with the ongoing delivery of the programmes as RWE npower also under-went many, many changes throughout this time!
I always welcomed DPG’s wisdom, knowledge, positive attitude, professionalism and generally supportive approach to what we wanted to achieve, they were all hugely instrumental in the success of the programmes. Having them by our side as we went through an in-depth train the trainer approach was incredibly valuable.
They went above and beyond on many occasions and for that I was eternally grateful.
DPG know what they’re doing and can deliver.
I came across DPG and it was the flexibility in their delivery of the programme that struck me. I work full time and have fantastic support from them, so am able to balance study requirements alongside my day to day role.
DPG is a fantastic organisation and has some fantastic people working there and I believe that DPG helped me change my future.
Within 3 months of completing my CIPD qualification with DPG, I had secured a temporary position which turned into permanent employment as a HR Generalist. Since then I have gained a promotion.
There is a really inclusive ethos built into everything about it – and being able to stay as part of the DPG family even after completing the programme is such a valuable part of that.
The learning was at the right pace, the workshops were engaging and interactive. I could manage my study in hours to suit me around my work and personal life.
I’m so happy I chose DPG because of the excellent support I’ve received throughout my studies. The DPG online community continues to be an excellent resource where you can mingle with like-minded professionals in a supportive and friendly environment.
DPG are well-organised, professional and understand the needs of their participants. It definitely feels like a partnership when you are training with them.
I have been able to implement a lot of ideas directly into my current role, improving the training portfolio and materials with the skills I have learned. The ROI is through the roof which has already been recognised in my appraisal.
I chose to use DPG as they were able to offer an in-house solution at a competitive rate and have an excellent reputation for delivering quality programmes.
I chose DPG because I wanted to complete this course flexibly and fit studying into my schedule rather than fitting my schedule around studying.
I really liked the fact that DPG offered such flexibility, both in terms of the time taken to complete the qualification, and that I could be flexible about workshop locations.
DPG provides a fantastic environment to learn, the facilities are great, the facilitators are knowledgeable and the online modules are easy to submit. Plus, feedback is both informative and swift.
DPG are supportive, relaxed and disciplined. You create your own learning environment through the DPG framework and everyone has the opportunity to excel providing you’re willing to put in 100%. DPG are always willing to help and you will meet good people along the way.
Without a doubt, I would gladly recommend DPG to others. It is rare to see such a learning organisation that treats the learning needs of its participants not just as a collective unit but on an individual basis.
I did quite a lot of research about L&D qualifications suited to my role and CIPD seemed to offer the best options. I looked at several providers but had really good feedback on DPG from some of my colleagues who had done their qualifications with DPG recently, and it was definitely the right decision for me
Everyone I have met at DPG has been genuinely interested in seeing me grow and develop. It also doesn’t just stop when you finish the qualification. They will offer you some really practical advice that will help you to choose what is best for you and your development.
Compared to other courses I have done online, DPG supersedes the others by far. Not only do I have really good support from the online facilitator, the course is also really fun to follow and I can correlate it with my real life scenarios.
So far the support has been amazing. There is always someone there to support you and make you feel at ease – I would recommend doing the course with DPG.
My advice to anyone looking to study with DPG is do it! The tutors and facilitators are very supportive and will help you in any way they can to succeed.
The CIPD Level 3 Certificate in L&D has been useful in thinking about L&D from a perspective I hadn’t looked at before, and has really helped my understanding grow and helped develop me as an L&D practitioner. It has definitely helped me bring new ideas to the table at work and I’m sure the knowledge I have gained will continue to help me.
It was a really easy decision to make in choosing DPG. They offered a practical and applicable course whilst also allowing me the ability to fit studying in with a busy full time work schedule.